Thanks for commenting, Ruben. Yes, it’s unfortunate that the hospitality industry continues to lag on operational innovation. I’m proud of the fact that in our company, safety and security was the first department to make all support materials available online to every hotel (including franchisees) and to eliminate “reporting for reporting sake” by creating a system that gave people access to information they needed, without burdening hotels.
Good story! Still some areas which can be handled smarter and in the same way!
Thanks for commenting, Ruben. Yes, it’s unfortunate that the hospitality industry continues to lag on operational innovation. I’m proud of the fact that in our company, safety and security was the first department to make all support materials available online to every hotel (including franchisees) and to eliminate “reporting for reporting sake” by creating a system that gave people access to information they needed, without burdening hotels.