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Ron Worman's avatar

@Paul: I appreciate you are directing most of your advice to the hospitality industry. However, in our data driven world it applies to all sectors of business. Thank you for emphasizing “care” for people. It is not only good business, it is also good for the world

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Paul Moxness's avatar

Thanks for commenting, Ron! Care is indeed good for the world and it was one of the reasons I chose "Always Care" as our motto for corporate security at Radisson and why Kirsten and I chose it as a company name when we set up our own business. It's a simple, little four-letter word, but very powerful when used widely and wisely! Thanks again for reading and engaging, Ron. We truly appreciate it.

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Michelle Newcome's avatar

My least favorite scripted question is, "Is this your first time dining with us?" It implies I don't know how to operate a menu. I always say, no.

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Paul Moxness's avatar

Too true, Michelle, but the whole “it’s quality service because we say the same thing in the same way to everyone” is so boring that it’s no wonder people don’t want to work in restaurants…

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