Thank you, Ron! I appreciate that you read the newsletter and took the time to comment. Be sure to check out the next edition (dropping Thursday). I'll elaborate on the "security is the potato of the hotel industry" angle, as a shoutout to friends and former colleagues that gathered at the OSAC Hotel and Lodging Security Committee seminar last week in Istanbul, some of whom are together again this week at ASIS Europe in Rotterdam.
Now, if only I could find a picture of me with a potato... 😀
*When given a list of options, people often choose from the list, even when their normal preference isn’t on it.*
This is exactly why when we are out of larger room upgrades we slow down the walk-in or reservation call process to offer the guest their selection of floor and view from the remaining rooms. It might not be an upgrade, but giving the guest the best choice possible makes an impact.
I loved this Paul!
Thank you, Ron! I appreciate that you read the newsletter and took the time to comment. Be sure to check out the next edition (dropping Thursday). I'll elaborate on the "security is the potato of the hotel industry" angle, as a shoutout to friends and former colleagues that gathered at the OSAC Hotel and Lodging Security Committee seminar last week in Istanbul, some of whom are together again this week at ASIS Europe in Rotterdam.
Now, if only I could find a picture of me with a potato... 😀
*When given a list of options, people often choose from the list, even when their normal preference isn’t on it.*
This is exactly why when we are out of larger room upgrades we slow down the walk-in or reservation call process to offer the guest their selection of floor and view from the remaining rooms. It might not be an upgrade, but giving the guest the best choice possible makes an impact.
What an excellent way to manage the challenge, Dylan. Thanks for reading and thanks for sharing the tip with us!