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Kathryn Ryches's avatar

I agree 100%. Also, businesses could have far more customers if they followed up when people unsubscribe to their newsletters etc. How do they know what to improve on when they don't ask or don't care?

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Paul Moxness's avatar

Thanks for your qualified comment and question, Kathryn. It’s beyond me that companies take customer service so lightly when it really is as simple as genuinely caring; Caring about people, product, and the world around us.

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Canadian Returnee's avatar

Being a performative professional is not a good thing in the long run. People will notice and will call it out if appropriate.

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