Happy belated birthday, Paul! What a terrible experience... it brings to mind very touristy areas where the restaurant service is bad because servers and managers know that few people make a second visit. It's always fresh loads of new tourists that go back there. Probably the worst is the lack of answer from the management... maybe send them a link to this post? :)
Thank you, Monica. Yes, it’s frustrating when companies spend so much to elevate expectations and so little to help their employees to deliver on their promises.
Good idea about sending the link to this post to restaurant management. I’ll let you know if I hear back.
The restaurant NEVER responded? Oh, good grief. I swear businesses would be better off never offering this kind of technology when they can't follow through. They end up with a customer twice as ticked off.
It’s been ten days and still silence. Very disappointing indeed, especially from a restaurant that is considered to be higher end here. You’re absolutely right, too. By allowing customers to enter notes and make requests, businesses are elevating expectations. When those go unmet, the letdown is from twice the height.
Happy belated birthday, Paul! What a terrible experience... it brings to mind very touristy areas where the restaurant service is bad because servers and managers know that few people make a second visit. It's always fresh loads of new tourists that go back there. Probably the worst is the lack of answer from the management... maybe send them a link to this post? :)
Thank you, Monica. Yes, it’s frustrating when companies spend so much to elevate expectations and so little to help their employees to deliver on their promises.
Good idea about sending the link to this post to restaurant management. I’ll let you know if I hear back.
Sorry about your less than stellar birthday experience!
No worries, Betty! Apart from the little letdown at the restaurant, I had a wonderful day.
Truth be told, I even had cake! I was born on my mother’s birthday, so we took a cake over to share with her and Dad earlier in the day.
The restaurant NEVER responded? Oh, good grief. I swear businesses would be better off never offering this kind of technology when they can't follow through. They end up with a customer twice as ticked off.
It’s been ten days and still silence. Very disappointing indeed, especially from a restaurant that is considered to be higher end here. You’re absolutely right, too. By allowing customers to enter notes and make requests, businesses are elevating expectations. When those go unmet, the letdown is from twice the height.