The reward of working in hospitality
People that choose hospitality as their lifelong career know this.
They’ve experienced the feelings we get when we make someone else’s day.
They know how gratifying it is to see smiles on happy customer faces.
Doing good for others, does good for us, too.
As our world changes at an ever increasing rate, and as life throws one challenge after another at us, it’s easy to become self-centred and chase personal reward at the expense of others.
At the end of the day, that leaves people with a hollow feeling.
The satisfaction of reaching the top isn’t what they expected it would be.
People in the service industry know this.
That’s why they choose to stay.
Despite the long hours.
Despite working evenings, weekends, and holidays.
Despite the small salaries.
The fun and rewarding feeling of gratitude that washes over us when our work turns a guest or customer into a happy and loyal person that returns time and time again to experience exceptional caring service is one that can only be found in hospitality.
#Hospitality #ItsThePeople
Thanks for reading our newsletter!
The video clip is from a Business Smarts seminar we did for Kelowna Chamber of Commerce.
We help hospitality businesses make jobs more meaningful and experiences more memorable by helping you make the most of the biggest differentiator you have – your people!
Let’s connect and discuss how we can help you ditch the script and train to retain.
Stay safe,
Always Care